Contact Us | LARIÉTTE

Contact LARIÉTTE

Last updated: 06.11.2026

The LARIÉTTE team is here to help with questions about products, orders, sizes, customisation, delivery, returns or complaints. This page applies to lariette.co.uk and lariette.com.

1. Get in touch

Email: contact@lariette.com
Phone/WhatsApp: +40 743 078 080 (international call; your provider's rates apply)
Live chat: available on the website through Shopify Inbox
Hours: Monday to Friday, 10:00–18:00 Romanian time (08:00–16:00 UK time)
Expected reply time: 1–2 working days
Language: we reply in English.

You can also write to us outside these hours; we will pick up your message on the next working day. Please include your order number so we can find it quickly.

2. Business details

Legal name: CUCERENCU MARIN ÎNTREPRINDERE INDIVIDUALĂ (sole trader business registered in Romania)
Trading name: LARIÉTTE
Registered business address: Strada Garoafei nr. 17, parter, bloc C1, apartament 7, sat Valea Lupului, comuna Valea Lupului, județul Iași, 707410, Romania
Address for correspondence, complaints and returns: Șos. Păcurari nr. 157, etaj 1, biroul 3, 700545 Iași, Romania
Romanian Trade Register (ONRC): F2025050456009 · EUID: ROONRC.F2025050456009
Romanian tax ID (CUI): 53081855 · not VAT registered (Article 310 of the Romanian Fiscal Code)

More information: Legal Notice.

3. Orders, invoices and notifications

Your order confirmation and invoice (issued through Oblio) are emailed to you after you order. After dispatch, we email you the tracking number.

If you have not received an email, please check your spam or junk folder. To correct your details or receive a document again, email contact@lariette.com.

4. Cancellations and returns

For a standard-size dress, you can cancel within 14 days of receiving it, without giving a reason:

using Cancel your contract here;
by email to contact@lariette.com.

Cancellation does not need our approval.

Returns address:

CUCERENCU MARIN ÎNTREPRINDERE INDIVIDUALĂ (LARIÉTTE)
Șos. Păcurari nr. 157, etaj 1, biroul 3
700545 Iași, Romania
Phone: +40 743 078 080

Use a tracked service if possible and keep proof of postage.
For returns from outside the European Union (for example the UK or the US), please contact us before sending for the customs instructions.
If you received a faulty dress or the wrong dress, please write to us before sending it back: we pay the transport costs in that case.

Full details: Returns and Refunds.

5. Complaints

For complaints about products, delays, faults or refunds, contact us by email, phone, WhatsApp or at the correspondence address above. We look at each request individually and reply within 30 days.

If we cannot resolve things together:

United Kingdom: Citizens Advice and the UK International Consumer Centre;
European Union: the ANPC SAL procedure at reclamatiisal.anpc.ro and the European Consumer Centre in your country.

For questions about your personal data, email contact@lariette.com. Your options for complaining to a data protection authority are explained in our Privacy Policy.

6. Customers in other countries

All orders are shipped from Romania. If you live in Romania, France, Germany, Italy or Spain, please use the LARIÉTTE website for your country: lariette.ro, lariette.fr, lariette.de, lariette.it or lariette.eu.