Returns and Refunds | LARIÉTTE

Last updated: 06.11.2026

For standard-size dresses, you may cancel the contract within 14 calendar days of receiving them, without giving a reason. Cancellation does not depend on the condition of the dress; however, use beyond the necessary try-on may reduce the amount refunded (section 5).

Cancel your contract here

This policy applies to orders placed by consumers on lariette.co.uk and lariette.com, wherever they live, and forms part of our Terms and Conditions.

1. Which dresses can be returned

Standard-size dresses: 14-day right to cancel

Dresses in the standard sizes and variants offered on the website, without individual changes, can be cancelled within 14 days, even if they were made after you ordered.

Checking your measurements to recommend a standard size does not turn the order into a customised one and does not affect your right to cancel.

Customised dresses: no right to cancel

The right to cancel does not apply to dresses made to your specifications or clearly personalised. Customisation includes, for example:

  • making the dress to your individual measurements;
  • changing the length of the dress or skirt from the standard length;
  • adding, removing or changing sleeves;
  • changing the neckline or the cut;
  • using a fabric requested individually, outside the standard variants;
  • any other individual change agreed to the standard model.

The exception applies to customisations actually agreed and made, not to a simple choice between standard variants. It applies whether or not production has started, including where the customisation was free of charge. We tell you about this on the product page, and you confirm it before adding the dress to your basket.

A request to cancel a customised dress may be considered and accepted by agreement; it is not a general right to cancel.

The exception does not affect your rights if the dress is faulty, not as described, not delivered or delivered incorrectly (section 7).

2. Cancellation period

  • You have 14 calendar days from the day you, or a person you nominate other than the carrier, receive the dress.
  • The period starts the day after you receive the dress.
  • If an order with several dresses is delivered in separate parcels, the period runs from the day you receive the last parcel.
  • You may also cancel before you receive the dress.

It is enough to send us your cancellation notice before the period ends; you can send the dress back afterwards, within the period in section 4.

3. How to cancel

Choose any of these options:

  1. Online cancellation function Cancel your contract here, always available on the website. Enter your name, order number and email, then click “Confirm cancellation”. You will receive, without delay, an email acknowledgement showing the content of your statement and the date and time it was sent.
  2. Email to contact@lariette.com with a clear statement that you are cancelling, your name and order number.
  3. Model cancellation form at the end of this page, sent by email or post. Using it is optional.

You do not need to give a reason. Cancellation does not need our approval and does not depend on you accepting an exchange or alteration.

4. How to send the dress back

Send the dress back without undue delay and no later than 14 days after telling us that you are cancelling, to:

CUCERENCU MARIN ÎNTREPRINDERE INDIVIDUALĂ – LARIÉTTE
Șos. Păcurari nr. 157, etaj 1, biroul 3
700545 Iași, Romania
Phone: +40 743 078 080

  • You pay the direct cost of returning the dress, unless the law requires us to pay it or we have expressly agreed to pay it.
  • Pack the dress carefully so that it is not damaged in transit.
  • Use a tracked service if possible and keep proof of postage.
  • Returns from outside the European Union (for example from the United Kingdom or the United States): please contact us before sending, so that we can give you the customs instructions needed for the parcel to be treated as a returned item rather than a new import.

5. Trying on and reduction in value

You may try the dress on as you would in a fitting room, to check its size, fit and fabric. Wearing it at an event or any use beyond trying it on goes beyond that limit.

When we receive a return, we check that it is the dress we delivered, that the accessories are complete and what condition it is in. You are liable for any reduction in the value of the dress resulting from handling beyond what is necessary to establish its nature and characteristics. This includes, for example, signs of wear or make-up, stains, lasting odours (sweat, perfume, smoke), washing, alterations or damage.

How we calculate the reduction in value:

  • we assess and document each case individually, taking into account the condition of the dress at delivery, reasonable options for cleaning or repair and the remaining value;
  • we may take into account the justified costs of restoring the dress and any loss of value remaining afterwards, without recovering the same loss twice;
  • the deduction may be up to the full price of the dress where the loss of value is total.

We will send you our findings, photos and calculation in writing; the reduction in value established may be deducted from your refund within the limits of the law. Removal of labels is taken into account when assessing the reduction in value. Disagreements are resolved by agreement or through the legal routes available.

6. Refunds

  • We refund the sums due without undue delay and no later than 14 days after the day we receive the dress back or, if earlier, the day you provide evidence that you have sent it back. If you cancel before dispatch, we refund within 14 days of your notice.
  • The evidence must show that the parcel was actually handed to the carrier; simply generating a shipping label is not enough.
  • We refund the price of the dresses returned. If you cancel the whole order, we also refund the standard delivery charge paid. Any extra amount for a more expensive delivery option you chose (such as express delivery) is not refunded.
  • We refund using the same payment method you used, unless you expressly agree otherwise. There is no fee for the refund.

7. Faulty, wrong or damaged dress

If you received a faulty dress, a different dress or a size other than the one you ordered, this is not a cancellation but a matter of your legal rights for faulty goods, which also apply to customised dresses. Email contact@lariette.com with your order number, a description and, if possible, photos. We pay the necessary transport costs and can arrange collection.

If you live in the United Kingdom, you can reject a faulty dress for a full refund within 30 days of delivery. Your rights in all countries (repair or replacement, price reduction or refund) are explained in section 11 of our Terms and Conditions.

8. Free size exchange (once per order)

For eligible standard orders delivered to the United Kingdom or the European Union, we offer one free size exchange, including delivery both ways, on these conditions:

  • you request the exchange no later than 2 days after delivery, at contact@lariette.com;
  • the dress has only been tried on, has no signs of wear and its labels are intact;
  • the exchange is available once per order, for the same model.

For other destinations, we confirm the conditions and costs individually.

The exchange is a commercial benefit, separate from your legal right to cancel. If you do not request an exchange or its deadline has passed, you keep your full 14-day right to cancel. Customised dresses do not automatically qualify for the free exchange; any alterations are considered case by case.

9. Contact

  • Email: contact@lariette.com
  • Phone/WhatsApp: +40 743 078 080
  • Hours: Monday to Friday, 10:00–18:00 Romanian time (08:00–16:00 UK time)

Model cancellation form

Complete and return this form only if you wish to cancel the contract. Using it is optional.

To: CUCERENCU MARIN ÎNTREPRINDERE INDIVIDUALĂ – LARIÉTTE, Șos. Păcurari nr. 157, etaj 1, biroul 3, 700545 Iași, Romania; contact@lariette.com.

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods: ____________________

Ordered on (*)/received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

(*) Delete as appropriate.

Întrebări frecvente

Pot returna o rochie fabricată după plasarea comenzii?

Da. Dacă ai ales o mărime standard, fără modificări individuale, o poți returna în termen de 14 zile de la primire.
Pot returna o rochie realizată după măsurile mele?

Nu în baza dreptului de retragere fără motiv. Rochiile confecționate după măsurători individuale sunt exceptate de la acest drept, conform legii. Garanția legală de conformitate rămâne aplicabilă.
Dacă modific doar lungimea sau mânecile, pot returna rochia?

Dacă ai solicitat o modificare individuală față de modelul standard, produsul este personalizat și nu beneficiază de dreptul obișnuit de retragere de 14 zile.
Pot proba rochia înainte de a decide dacă o păstrez?

Desigur. O poți proba așa cum ai face într-un magazin fizic. Utilizarea care depășește proba necesară poate determina diminuarea valorii rambursate.
Ce se întâmplă dacă mărimea standard nu mi se potrivește?

Poți solicita retragerea din contract în termen de 14 zile. Pentru schimbarea mărimii, ne poți contacta; serviciul de schimb gratuit se aplică în condițiile afișate pentru produsul comandat.
Trebuie să explic de ce returnez rochia?

Nu. Pentru rochiile eligibile, dreptul legal de retragere poate fi exercitat fără justificarea deciziei.
Cine plătește transportul returului?

În cazul retragerii fără motiv, transportul returului este suportat de client. Pentru neconformitățile de care LARIÉTTE răspunde legal, costurile necesare remedierii sunt suportate de noi.