Last updated: 06.11.2026
These terms and conditions govern purchases made by consumers on lariette.co.uk and lariette.com. The product information, your order details, the specifications you accept and the delivery, returns and customisation policies provided before purchase form part of these terms.
Most of these terms apply to everyone. Where the law of your country gives you different or additional rights, this is stated in a clearly marked section: “If you live in the United Kingdom”, “If you live in the European Union” or “If you live elsewhere”. Nothing in these terms affects the mandatory consumer rights you have under the law of the country where you live.
If you live in Romania, France, Germany, Italy or Spain, we recommend ordering from the website for your country (lariette.ro, lariette.fr, lariette.de, lariette.it or lariette.eu), where prices and terms are adapted to your local market.
Orders may only be placed by adults. Where a dress is intended for a minor, the order is placed by a parent or legal guardian, who provides the measurements on the minor's behalf.
1. Who we are
The shop is operated by CUCERENCU MARIN ÎNTREPRINDERE INDIVIDUALĂ (a sole trader business registered in Romania), trading as LARIÉTTE.
- Registered business address: Strada Garoafei nr. 17, parter, bloc C1, apartament 7, sat Valea Lupului, comuna Valea Lupului, județul Iași, 707410, Romania.
- Romanian tax identification number (CUI): 53081855.
- Romanian Trade Register (ONRC): F2025050456009.
- EUID: ROONRC.F2025050456009.
- Email: contact@lariette.com.
- Phone/WhatsApp: +40 743 078 080 (international call; your provider's rates apply).
- Customer service hours: Monday to Friday, 10:00–18:00 Romanian time (08:00–16:00 UK time).
- Address for correspondence, complaints and returns: Șos. Păcurari nr. 157, etaj 1, biroul 3, 700545 Iași, Romania.
2. LARIÉTTE products
LARIÉTTE dresses are designed and made by us. They are mostly made after you order; some models in standard sizes may be available from stock.
Standard products are the usual sizes and variants offered for the product, without individual changes.
Customised products are made to individual measurements or to individually agreed specifications, such as a changed length, sleeves, neckline, cut or fabric compared with the standard variants.
Making a dress after you order, choosing between standard variants or sending us your measurements for a size recommendation does not, by itself, make a product customised. What counts is the agreed specification and the product actually made, whatever the name of the option selected.
The dress has the characteristics described and agreed for your order. Differences in how colours appear on screens or how a cut sits on different figures do not affect our obligation to supply goods that conform to the contract. Please check the description, fabric composition, size guide and care instructions before buying.
3. Placing an order and forming the contract
Before confirming your order you can check and correct the products, variants, measurements, your contact details and the delivery address. By confirming the order you agree to pay the total shown.
The contract is formed in English when we confirm acceptance by sending you the order confirmation email. No separately signed contract is required. For customised orders, the measurements and specifications you accept form part of the contract.
We send you the order confirmation and the contract information in a durable medium, such as an email or an attached document, so that you can keep and reproduce them. We store the order documents, the accepted specifications and the version of these terms that applies; you can request a copy at contact@lariette.com.
Before acceptance, we may decline an order for objective reasons, such as technical impossibility or concrete signs of fraud. After acceptance, the contract may only be changed or ended as permitted by law, by these terms or by agreement between us.
If, after the contract is formed, we find concrete and documented signs of fraud relating to the payment or the buyer's identity, we may end the contract before dispatch. We will tell you in advance, in writing and with our reasons, and refund all sums received within 7 days.
If, when checking the specifications of a customisation, we find that it cannot be made technically, we will propose an alternative in writing. If you do not accept it, you may end the contract and we will refund all sums paid within 14 days.
4. Measurements and customisation
Please enter your actual body measurements, following the instructions on the website. The dress is made to the final agreed specifications, taking into account the cut, the fabric and the ease needed for wear.
We may contact you to check your measurements and advise you, including for standard sizes. Confirming a standard size does not turn the order into a customised one and does not affect your right to cancel.
Changes to measurements or specifications are agreed between us and confirmed in writing, for example by email, before the dress is made. Switching from a standard product to one made to individual specifications requires that we explain the consequences to you and that you agree to the change.
Free of charge: adapting the size to your measurements and simple customisations, such as changing the skirt length or simple sleeve adjustments, within the technical limits of the model.
Complex customisations, such as using special or natural fabrics other than those of the standard model, adding lace or other embellishments, or significant design changes, are discussed before you order. The specifications, the extra price and the delivery time are agreed before you order that variant. A request written only in the order notes field is not automatically included in the price of the standard model.
If a poor fit results solely from incorrect measurements you provided, later alterations may be charged at a price we tell you and you accept before the work is done. This does not affect our responsibility for workmanship errors, incorrect instructions or advice from us, or any other lack of conformity for which we are responsible.
Details: Dress Customisation.
5. Prices, payment and promotions
Prices are shown in the currency of your market (for example pounds sterling on lariette.co.uk) and are final prices. LARIÉTTE applies the VAT exemption scheme under Article 310 of the Romanian Fiscal Code, so our invoice does not show VAT. Delivery charges and optional paid services are shown separately before you confirm the order. We will not add later any costs that should have been shown and accepted before purchase. Import duties and taxes that may be charged by your country are explained in section 6 and in the Shipping and Delivery policy.
Payment is made using the methods available at checkout. Electronic payments are processed by the payment service providers used by the shop. We do not charge extra for paying by card.
Discounts and promotional codes apply on the conditions stated for the offer, including eligibility, duration and whether they can be combined. An offer presented as valid for all dresses also applies to customised products, on the stated conditions. When we announce a price reduction, any previous price shown is a genuine price we actually charged before the reduction. The benefits of an accepted order are not changed retrospectively.
6. Production and delivery
The total delivery time and cost are shown before you confirm the order, in line with our Shipping and Delivery policy. The delivery time includes production, where needed, and transport to your delivery address. For customised dresses, the delivery time runs from the date you confirm the final measurements and specifications in writing. If no delivery time has been agreed, we will deliver without undue delay and no later than 30 days after the contract is formed.
The date of your event helps us plan your order. Entering it in the “Event date” field does not, by itself, make delivery by that date a requirement. If delivery before your event is essential to you, please tell us before ordering and we will confirm in writing whether it is possible. A deadline confirmed by LARIÉTTE is binding on us on the agreed terms. We also respect situations where delivery on time is essential because of the circumstances of the contract or a requirement you told us about before the contract was formed.
An agreed delivery time is not automatically extended by a later notice from us. If delivery is late, you may give us a reasonable further period to deliver and, if we do not deliver within it, end the contract. You may end the contract immediately if we refuse to deliver or if delivery on time was essential. If you end the contract because we did not deliver, we will refund all sums paid without undue delay and no later than 7 days after receiving your decision.
The dress remains at our risk until you, or a person you nominate other than the carrier, take physical possession of it. If you arrange your own carrier that we did not offer, the risk passes to you when the dress is handed to that carrier. Please let us know promptly about any problem noticed on delivery so that we can resolve it quickly.
Import duties and taxes. Orders are shipped from Romania. For deliveries outside the European Union, including the United Kingdom and the United States, customs duties, import VAT or sales taxes and clearance fees may be charged by the authorities of the destination country, unless they are shown and collected at checkout. Any such amounts not collected at checkout are paid by the recipient on delivery.
7. Your right to cancel standard products
For eligible standard products, you may cancel the contract without giving any reason within 14 calendar days from the day you receive the goods, even if the standard dress was made after you ordered. This right is offered to all customers of lariette.co.uk and lariette.com, wherever they live. Where several items from one order are delivered separately, the period runs from the day you receive the last item. You may also cancel before delivery.
To cancel, send us a clear statement by email to contact@lariette.com, through the online cancellation function or by any other clear means. You may use the model cancellation form below, but it is not obligatory. Cancellation does not need our approval and does not depend on you accepting an exchange or other alternative.
If you use the online cancellation function, we will send you, without undue delay, an acknowledgement of receipt by email, showing the content of your statement and the date and time it was sent.
Please send the goods back without undue delay and no later than 14 days after telling us that you are cancelling, to the returns address in section 1. You pay the direct cost of returning the goods, unless the law requires us to pay it or we have agreed to pay it. Pack the dress properly and keep proof of postage.
We will refund the sums due without undue delay and no later than 14 days after the day we receive the goods back or, if earlier, the day you provide evidence that you have sent them back. If you cancel before the goods have been dispatched, we refund within 14 days of being told about your cancellation. Evidence must show actual dispatch; simply generating a shipping label does not, by itself, prove that the parcel was handed over.
If you cancel the whole order, we also refund the standard delivery charge you paid. Any extra amount paid for a more expensive delivery option you chose (such as express delivery) is not refunded. We refund using the same payment method you used, unless you expressly agree otherwise, and we do not charge a fee for the refund.
Details: Returns and Refunds.
8. Trying on, wearing and reduction in value
You may try the dress on to the extent necessary to check its size and characteristics, as you would in a shop. Wearing it at an event or any use beyond the necessary try-on goes beyond that limit.
When we receive a return, we check the identity of the product, its accessories and its condition. Signs of wear, stains, lasting odours, washing, alterations or damage may make you liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We assess and document the loss of value individually, taking into account the condition at delivery, reasonable options for cleaning or repair and the remaining value. We may take into account the justified costs of restoring the dress and any loss of value remaining afterwards, without recovering the same loss twice.
We may claim the amount of the reduction in value established and deduct it from your refund where the legal conditions are met. The deduction may be up to the full price paid for the product where the loss of value is total.
We will send you our findings, evidence and calculation. Removal of labels is taken into account when assessing the reduction in value. Disagreements are resolved by agreement or through the legal routes available.
A reduction in value found and proven after the refund may be claimed separately, as permitted by law.
9. Customised products: cancellation
The right to cancel does not apply to goods made to your specifications or clearly personalised. This exception covers the individual customisation agreed and applies whether or not production has started, including where the customisation was free of charge. For UK customers this follows regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; for EU customers, Article 16(c) of Directive 2011/83/EU.
A request to cancel a customised order voluntarily may be considered and accepted by agreement; it is not a general right to cancel customised orders.
This exception does not affect your rights if the dress is faulty, not as described or not delivered.
10. Exchanges and other commercial benefits
We honour the benefits offered and accepted for your order, such as a free size exchange, free customisations or a service relating to your event date. Eligibility, the deadline for requests, the number of exchanges and included shipping are as stated before purchase.
A commercial exchange is separate from your legal right to cancel and from your rights if goods are faulty. The conditions or shorter deadline of a commercial benefit do not reduce your legal rights. Customised products do not automatically qualify for the exchange offered for standard products.
11. Faulty goods and your legal rights
All LARIÉTTE dresses, including customised dresses, must conform to the contract: they must be as described, of satisfactory quality and fit for purpose. We are responsible for any lack of conformity that existed when the dress was delivered. Normal wear and tear, accidents, incorrect use or care, or alterations by others are not covered where they caused the problem. A fabric or workmanship defect appearing in normal use remains covered. A later change in your body measurements or preferences is not, by itself, a lack of conformity if the dress meets the agreed specifications.
How to report a problem: email contact@lariette.com with your order number and a description. We may ask for relevant information and for the dress to be made available for inspection. We pay the necessary transport costs for faulty goods and aim to complete any repair or replacement within 15 calendar days of your report.
If you live in the United Kingdom
You have legal rights under the Consumer Rights Act 2015. In summary:
- Up to 30 days: if the dress is faulty or not as described, you can reject it and get an immediate full refund.
- Up to six months: if a fault cannot be repaired or the dress replaced, or the repair or replacement fails, you are entitled to a full refund in most cases. A fault appearing within six months of delivery is presumed to have existed at delivery unless we prove otherwise.
- Up to six years (five years in Scotland): you can make a claim if the dress does not last a reasonable length of time; you may need to show that the fault existed at delivery. You may be entitled to a repair or replacement, a price reduction or a refund.
This is a summary of your key rights. For detailed information visit Citizens Advice or call 0808 223 1133.
If you live in the European Union
You have the legal guarantee of conformity under EU law: we are responsible for any lack of conformity that becomes apparent within two years of delivery (longer where the law of your country provides a longer period). A lack of conformity appearing within one year of delivery is presumed to have existed at delivery. You may choose between repair and replacement free of charge and, in the cases provided by law, a price reduction or termination of the contract. Termination is not available for a minor lack of conformity. Official EU notice: Your rights under the legal guarantee.
If you live elsewhere
Under Romanian law, which governs the contract, we are responsible for any lack of conformity that existed at delivery and becomes apparent within two years of delivery. You may choose repair or replacement free of charge and, where these are not possible or not carried out within a reasonable time, a price reduction or termination of the contract. Any additional mandatory rights under the law of your country remain unaffected.
12. Personal data, reviews and intellectual property
We process data about orders, measurements and enquiries in accordance with our Privacy Policy. Buying from us does not depend on signing up to marketing. Sending us a photo for your order does not, by itself, give us permission to publish it for promotional purposes.
Reviews. Reviews marked “Verified buyer” come from customers who received their order. We have not verified that other reviews come from buyers. We do not change the content of reviews, we publish them with their date and we do not remove negative reviews; we remove only content that is unlawful, abusive or unrelated to the product or order. We do not post or commission fake reviews. Reviews on Google and Trustpilot are managed by those platforms under their own rules.
The LARIÉTTE figurative trade mark is registered in Romania with OSIM under no. 213347, in classes 3, 25, 35 and 41, protected until 23.05.2035; owner: Marin Cucerencu. Photos, texts, designs and other protected content may only be used in accordance with intellectual property law and its exceptions.
13. Complaints, disputes and final provisions
For complaints, contact us at contact@lariette.com, on +40 743 078 080 or at the correspondence address in section 1. We reply within 30 days of receiving your complaint, without affecting shorter legal deadlines for specific rights. We may document the condition of products and investigate concrete signs of fraud.
If you live in the United Kingdom: you can get free advice from Citizens Advice and, for cross-border disputes, from the UK International Consumer Centre.
If you live in the European Union: you can use the free alternative dispute resolution procedure (SAL) of the Romanian National Authority for Consumer Protection (ANPC), which covers LARIÉTTE: reclamatiisal.anpc.ro, and get free help from the European Consumer Centre in your country.
Using these routes does not prevent you from going to the authorities or the courts.
The contract is governed by Romanian law. This choice does not deprive you of the protection given by the mandatory provisions of the law of the country where you live. If you live in the United Kingdom or the European Union, you may bring proceedings in the courts of the country where you live, and we may only bring proceedings against you there.
Force majeure has only the effects recognised by law. Ordinary production or transport difficulties are not, by themselves, force majeure.
We may update these terms for future orders. Your order is governed by the version shown before you placed it and accepted when the contract was formed, together with any changes we later agree. Nothing in these terms excludes or limits your mandatory consumer rights.
Model cancellation form
Complete and return this form only if you wish to cancel the contract. Using it is optional.
To: CUCERENCU MARIN ÎNTREPRINDERE INDIVIDUALĂ – LARIÉTTE, Șos. Păcurari nr. 157, etaj 1, biroul 3, 700545 Iași, Romania; contact@lariette.com.
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods: ____________________
Ordered on (*)/received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.